How to Fix a Device That Cannot Connect to the Internet
Step-by-step help to restore your internet connection, with an expert on standby if you need live assistance.
If your device cannot connect to the internet, the issue is usually caused by a temporary network outage, loose modem or router connections, incorrect Wi-Fi settings, outdated network drivers, or problems with your Internet Service Provider (ISP).
Common fixes include checking whether your internet service is down, restarting your modem and router, reconnecting to the correct Wi-Fi network, restarting your device, running the built-in network troubleshooter, resetting network settings, updating network drivers, and testing another device to determine whether the issue is with the network or the device. If these steps do not resolve the issue, connect with an expert who can diagnose your internet connection and network configuration live.